When bereaved clients need more than just legal support

Losing a loved one unexpectedly due to an accident or incident that was someone else’s fault can be overwhelming, both emotionally and financially. During such a difficult time, it can be hard to know where to turn. If Ashtons Legal is supporting your case, please know that you are not facing this alone.

When our Client Support and Rehabilitation Service carries out an initial assessment, we take the time to understand the needs of everyone in the household, including partners and children, so that the right support can be put in place for the whole family.

Supporting families every step of the way

Our Client Support and Rehabilitation Service is here to care for and support families following a bereavement, helping to ease some of the immediate pressures that can arise after a death. We understand that there is often a period of uncertainty before any financial support becomes available from the responsible party, and we aim to help families manage during this time wherever possible.

Emotional support

Both adults and children can find it difficult to adjust after losing someone close. Where families feel it would be helpful, our Client Support and Rehabilitation Service can arrange free, one-to-one support with a qualified grief counsellor through trusted charities. These sessions are usually held by phone or video call, and clients typically attend between one and six sessions, depending on their needs.

We also recognise that counselling may not feel right for everyone. In these situations, our Client Support and Rehabilitation Service can gently guide families towards other forms of support, such as helplines or bereavement support groups, offering options that feel comfortable and appropriate for each individual.

Guidance on bereavement leave and pay

Our Client Support and Rehabilitation Service can also offer support on employment and statutory rights following a bereavement. This may include guidance on leave or pay entitlements, either under an employment contract, a company handbook, or statutory provisions.

For parents who have lost a child, this may include information about eligibility for statutory parental bereavement leave and pay.

Financial support and benefit checks

In some cases, families may receive financial support through insurance policies, such as life insurance, which can help relieve some financial strain. However, we understand that this is not always available.

Where needed, our Client Support and Rehabilitation Service can carry out a benefit check to explore what additional support may be available. This involves carefully reviewing the household’s income, outgoings, and circumstances to identify any benefits that could be claimed. Support may include help accessing:

• Universal Credit, to assist with income and housing costs
• Pension Credit, for those who have reached state retirement age
• Support for Mortgage Interest loans, where mortgage payments have become difficult
• Bereavement Support Payment, where a spouse or partner has died
• Funeral Expenses Payment, for those on certain benefits who need help with funeral costs.

Contact our injury law solicitors today

At Ashtons Legal, we are committed to providing not only high-quality legal representation but also thoughtful, holistic support. Our Client Support and Rehabilitation Service team works closely with our lawyers to ensure that clients and their families feel supported throughout their time with us.

Our Client Support and Rehabilitation Service is here to help in any way they can.

If you believe we can assist you when pursuing a Personal Injury or Medical Negligence claim, please get in contact with us on 0330 404 0777 or fill out our online enquiry form to speak to one of our specialists.

Our experienced team of lawyers will be able to offer advice and guide you through every step of the claims process, and our in-house rehabilitation coordinators can help to support you through your recovery.