Medical Negligence: Client Liaison Service

At Ashtons, we provide our injury clients with direct access to our client liaison managers who are clinical specialists. They have extensive experience in assisting with rehabilitation following serious illness or injury.

As our client liaison managers assess the individual needs of our injured clients, they work closely with our legal teams to provide assistance and support which our clients and their families may require. They do this by working collaboratively with NHS teams, charities, local authorities and private health care professionals to assist our clients and their families.

Background

Many areas can be affected for our clients and their families following a serious illness, injury or medical accident. Our client liaison managers and legal teams understand this. It can often be a confusing and difficult time trying to come to terms with many changes following serious injuries, an accident or following an extended period in hospital, as many clients may never have experienced a serious injury before.

Our service

Our client liaison managers are able to support our clients in a number of ways which could include some of the following:

  • continuous assessment of client’s needs
  • assisting to organise relevant services and support for our clients and their families
  • assisting with discharge planning from hospital where appropriate to support a safe and smooth discharge home, or to a rehabilitation facility
  • communicating with existing NHS multidisciplinary teams, support services, statutory services, and clinical professionals in reference to ongoing rehabilitation, treatment, and therapies
  • providing practical support and education as necessary to our clients and their families
  • signposting for more specialised benefits applications and advice
  • support to refer to appropriate charities and support organisations as required
  • support with ongoing rehabilitation issues.

Our client liaison managers similarly support clients dealing with asbestos related diseases and frequently attend Anglia Asbestos Disease Support Group meetings.