“My daughter and I say that the service you provide is excellent. Our MP was right. We would recommend others to your firm.”
“I am writing to say a big thank you to you on behalf of our family for all the help and advice that you have given us. It is thanks to you that the case has come to a successful conclusion. I would particularly like to thank you for the way that you handled the case with professionalism but more importantly with the tact, diplomacy and regard for our family’s grief and feelings”.
“For the first time we felt in good hands and believed that there was something in the case. I remember you communicating with us well. You answered questions simply and clearly. We felt good that evening. Throughout Tom, Julie and Debbie were extremely helpful, always ready to give advice and show an ability to empathise. What I really do want to stress is the absolute dedication and human care shown by you all. Tom was always patient and considered. Never once did I feel unimportant. As a welfare officer, perhaps my most acute skill was putting people at ease and trying to find empathy. Tom was so good at this. You should value him highly.”
(Tom Cook and Julie Crossley)
“We want to thank you personally for the professional way in which [the firm] has dealt with us at all times, the initial meeting provided us with the re-assurance and good professional guidance to prepare us for the long and uncertain process which followed. We want to convey our special gratitude to Sandra Patton for her commitment, for her professional integrity, and for her ability to deal with the deep human issues throughout the prolonged and highly complex environment. We have always been totally comfortable with Sandra’s approach. She has been supportive to us to the extent that we regard her personally, and [the firm] collectively, as friends. We have perhaps provided different challenges to you and your team of expert witnesses. The durability of Sandra’s patience, perseverance and understanding is remarkable!”
“From the moment we met you through to completion of our case we’ve had complete confidence in you and have been extremely happy in the professional and sensitive manner of which you’ve dealt with everything. This has been of great importance to us.”
“I just wanted to let you know how helpful, friendly and at all times professional, Julie has been. I really don’t know how I would have coped without her. Julie is a real credit to her profession, and your firm. The bonus was that she got compensation for me, but I would still have been writing this to you, praising her efforts, had that not have been. Please convey our thanks to Julie from my wife and myself.”
“He has an excellent ability with interacting with people and is extremely attentive to individual needs. He seems to care about the people he is dealing with and always made me feel comfortable, relaxed and important. After seeing some of the adverts about clinical negligence lawyers on the TV and hearing other people’s experiences I was apprehensive but it became very obvious very soon that not all claimant lawyers are the same”
“Thank you for all your input and advice as the claim proceeded, it has been much appreciated. I would certainly use your practice again and I would also recommend it to friends and colleagues as I have found you to be very professional.”
"I would recommend anyone to your firm. I feel I have been treated with a great deal of compassion and understanding."
"I am very grateful to you and your colleagues for the successful way you have negotiated the satisfactory outcome to my medical negligence claim following my bicycle accident. I have appreciated greatly the competent, friendly and efficient support you have given to me throughout. You have made a difficult situation bearable."
Head of Medical Injury